Traveling with a pet requires more planning than simply choosing a hotel in the right neighborhood. Guests need to know whether animals are permitted and whether service animals are treated differently.
They should also understand any documentation, fees, or requirements before arrival. Both LUMA Hotel properties follow the same policy. LUMA Hotel Times Square and LUMA Hotel San Francisco do not accept pets.
Service animals are permitted at both. This guide covers what each property requires.
What is LUMA Hotels' pet policy?
LUMA Hotels does not accept pets at either property. LUMA Hotel Times Square does not allow pets, except for service animals.
LUMA Hotel San Francisco accepts service animals only and does not charge a fee. Guests staying with a service animal should review each property's requirements before arrival.
The policy matters for travelers comparing the two hotels. A guest familiar with one property may assume the other has identical rules.
Checking each hotel's policy before booking helps avoid surprises and lets travelers plan appropriately.
Does LUMA Hotel Times Square allow pets?
LUMA Hotel Times Square does not allow pets. The hotel makes an exception for service animals.
For travelers visiting New York City with a companion animal that is not a service animal, LUMA Hotel Times Square is not a pet-friendly option. Guests who require a service animal should communicate their needs when arranging their stay.
They should also confirm requirements with the hotel before arrival, at infonyc@lumahotels.com or 1-212-730-0099.
The hotel sits at 120 West 41st Street, on 41st Street between Broadway and Avenue of the Americas, in the heart of Midtown Manhattan. From 42nd Street–Port Authority it is a 10-minute walk.
Does LUMA Hotel San Francisco allow pets?
LUMA Hotel San Francisco accepts service animals but does not accept pets. There is no fee for a service animal, but guests must sign a damage waiver of responsibility.
The policy applies to the hotel in Mission Bay. LUMA offers 300 guest rooms, multiple room categories, dining options, a 24-hour fitness center, and eight accessible room variants. The hotel sits at 100 Channel Street, at 3rd and Channel Street. It is just a short walk to the ballpark and the piers.
Travelers planning a visit with a service animal can consider the hotel's location and accommodations alongside its requirements.
When reviewing hotel policies, do not treat a service animal as just another category of pet. Hotels commonly distinguish service animals from ordinary companion animals.
Service animals perform specific functions for people with disabilities and may be subject to different requirements. For guests traveling with a service animal, review the hotel's stated policy first. Contact the property if you need clarification.
LUMA Hotel San Francisco permits service animals at no fee, with a signed damage waiver of responsibility.
Policies vary between properties, even within the same city or hotel group. Checking the official property information provides the clearest basis for planning.
How does the pet policy compare across both LUMA properties?
The policy is consistent across both LUMA Hotels properties. Neither hotel accepts pets. Service animals are permitted at both.
| LUMA Property | Pets | Service Animals | Additional Information |
| LUMA Hotel Times Square | Not permitted | Permitted | Service animals are the stated exception |
| LUMA Hotel San Francisco | Not permitted | Permitted | No fee; signed damage waiver of responsibility required |
The difference is the level of detail each property publishes. LUMA Hotel San Francisco states both the fee position and the waiver requirement.
Guests should always confirm the current policy before traveling. This matters most when traveling with a service animal or requiring specific accommodations.
What to do before booking a LUMA hotel with an animal
Travelers should first determine whether their animal qualifies as a service animal under the applicable rules. They should then review the requirements of the LUMA property they plan to visit.
Contacting the hotel before arrival is a practical step if a guest has questions about the policy. It can also help guests communicate any accessibility-related requirements.
For LUMA Hotel San Francisco, call reservations at 1-415-429-8818 or email info@lumahotelsf.com. For LUMA Hotel Times Square, email infonyc@lumahotels.com, call the hotel at 1-212-730-0099, or call reservations at 1-888-559-5862.
Planning matters most when travel includes multiple destinations. A guest visiting either New York or San Francisco should note that neither LUMA property accepts pets. Knowing the policy early allows travelers to make arrangements for their animal.
Plan your LUMA stay with confidence
LUMA Hotels follows the same pet policy at both properties. Neither hotel accepts pets. Service animals are permitted. LUMA Hotel San Francisco charges no fee but requires a signed damage waiver.
Before booking, review the policy for your chosen LUMA property and confirm any relevant requirements. Guests traveling with a service animal should communicate their needs with the hotel in advance.
Once the pet policy is confirmed, guests can focus on other aspects of the trip: location, room type, dining, accessibility, and amenities.
Book Direct & Save at LUMA Hotels and choose the property that suits your travel plans.
Frequently asked questions
Can guests leave a service animal unattended in a LUMA guest room?
Contact the individual property for guidance on expectations for unattended service animals. Advance communication can clarify any property-specific requirements.
Does LUMA Hotel San Francisco charge extra for a service animal?
No. There is no fee for service animals. Guests must sign a damage waiver of responsibility.
Can guests request an accessible room at LUMA Hotel San Francisco?
Yes. The hotel has eight accessible room variants, in both ADA Mobility and ADA Hearing configurations. Call reservations at 1-415-429-8818 or email info@lumahotelsf.com.
Does LUMA Hotel San Francisco have outdoor areas near the hotel?
The hotel is in Mission Bay, with just a short walk to the ballpark and the piers.
What is the best way to confirm a policy before a LUMA stay?
Review the official LUMA property information and contact the hotel directly if you need clarification. Policies can change, so check close to your travel date.