LUMA Hotel is Temporarily Closed, Reopening soon!

We can't wait to reopen LUMA’s doors! We have been temporarily closed due to COVID-19's impact on travel, but we are actively gearing up for our reopening, soon! We are so excited to welcome guests again, while maintaining a safe and healthy environment for the LUMA team & our visitors.

Since our very first day, we have welcomed guests to New York City with genuine & unparalleled service. Our hearts go out to everyone who has suffered during this unprecedented time, globally. As the world (and specifically NYC) continues to reopen, we will update our status. Please check back for updates, and for additional information, please contact

Please continue to take care of yourselves and your families. We can’t wait to welcome you back!

On behalf of the LUMA team,
Kate Martin
General Manager

LUMA Hotel Accessibility Statement

LUMA Hotel Times Square is committed to providing a website that can be accessed by all, including users with disabilities.

Luma Hotel Website
LUMA Hotel Times Square strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  • We have built our website using standard-compliant HTML and CSS
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website
  • We have ensured that images have alternative texts and descriptive links.

ADA accessible features of our hotel:

  • Accessible pathway to hotel entrance
  • Accessible entrance
  • Accessible registration desk
  • Accessible concierge
  • Accessible route to elevators
  • Accessible restrooms
  • Accessible restaurant

We offer rooms with accessibility features, which may be booked by CLICKING HERE or contacting our reservations team at 212.730.0099.

ADA Available room types: 

  • Urban ADA King - Roll in Shower
  • Urban King ADA – Roll in Shower & Visual/Hearing impaired device 
  • Urban King ADA – ADA bathtub
  • Skyline Two Queens ADA – ADA bathtub & Visual/Hearing Impaired device

ADA rooms have the following features: 

  • ADA grab bars around toilet and in Tub/Shower
  • Handheld shower
  • Built in Seat in roll in showers
  • Door bell, peep hole, all switches at ADA height
  • Larger entry per ADA requirements
  • All armoires or closets have a lowered shelf and bar to hang items
  • Minibar and safe are located at an ADA height

Hearing impaired rooms types which may reserved by contacting our reservations team at 212.730.0099

  • Metro king, Urban 2 King, Park Plaza King, Urban 2 queen and Skyline King

We offer portable devices that are for the hearing impaired and blind. These may be reserved by contacting our reservations team at 212.730.0099 or requested at check in.

  • Adjustable Telephone Amplifier
  • Visual Telephone Ring Signaler
  • Communication Access Device (TDD)
  • Alarm Clock with Bed Shaker
  • Visual Door Knock Signaler

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us on We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.