Frequently Asked Questions

Please ensure that you have read and understand the rate and cancellation policies for your itinerary, and you agree to the hotel's deposit and cancellation policies. You must provide a valid photo ID and credit card at check in. Cash is not accepted as a form of payment. All guests staying in the room must be registered with the front desk. Our hotel is a 100% non-smoking hotel.

Nope! We are proud to include high speed wi-fi, state of the art fitness options, business facilities and much more in the cost of your room.

100 Channel Street, San Francisco, CA 94158

Wi-Fi internet access is complimentary for guests.

Our Check-in time is 3:00 pm (PST) and Check out Time is 12:00 noon (PST)

3rd and Channel Street.

From San Francisco International Airport: From US-101 N, follow signs to San Francisco. Take exit 430A to merge onto 1-280 N for 3.8 miles. Follow exit sign for King St. Continue onto King St. and turn right onto 3rd St. Turn right onto Channel St. Destination will be on the right. From Oakland International Airport (OAK): (THIS ROUTE HAS TOLLS, $6 per vehicle) From I-880 N: follow signs to San Francisco and merge onto I-80W Continue on I-80 for 16.5 miles, crossing the San Francisco / Oakland Bay Bridge and take exit 2B for Harrison St. toward Embarcadero. Turn right onto Harrison St. Turn right onto Main St. Turn left onto Bryant St. Turn right onto The Embarcadero. Continue onto King St, turn left onto 3rd St. Turn right onto Channel St. Destination will be on the right. From the North Bay: (This route has tolls. $8.60 per vehicle) Follow US-101 S towards San Francisco for 6.6 miles across the Golden Gate Bridge. Take the exit for Broadway/Embarcadero. Turn left onto Broadway and continue for 1 mile. Turn right onto the Embarcadero. Turn right onto King St. Turn left onto 3rd St. Turn left on Channel St. Destination will be on the right. From the South Bay: Follow US-101 N towards San Francisco for 34 miles. Take exit 430A to merge onto I-280 N for 2.7 miles Take exit56 toward Mariposa St. Turn right onto Mariposa St. Turn left onto 3rd St. Turn left onto Channel St. Destination will be on the right. From the East Bay: (This route has tolls. $6 per vehicle.) From I-580 W, continue for 1.6 miles and take exit 19A to merge toward San Francisco, keeping right to merge onto I-80 W towards the San Francisco / Oakland Bay Bridge. Take exit 2B for Harrison St toward Embarcadero. Turn right onto Harrison St. Turn right onto Main St. Turn left onto Bryant St. Turn right onto The Embarcadero. Continue onto King St. Turn left onto 3rd. Turn right onto Channel St. Destination will be on the right. From City Center/Union Square: From Post St, turn right onto Stockton St. Continue down Stockton St and cross Market St onto 4th St for half a mile. Turn left onto King St. Turn right onto 3rd St. Turn right onto Channel St. Destination will be on the right.

Yes, electric vehicle charging is available for $40 per charge to full for battery less than 100 kWh, in addition to the valet parking fees detailed above. Please allow overnight for a full charge.

Yes, we offer valet parking for hotel guests for $90/night + tax. If space allows, parking for day visitors is available at $25 for the first hour and $10 for each additional half-hour.

We do not offer shuttle service, but you can reach the hotel using public transit. Please see our Location page for details.

Contact hotel directly at: 415-266-9999 or email: [email protected]

Yes, we have multiple Accessible and Hearing Accessible Rooms available. To Do

We currently only accept service animals and there is no fee, but you will need to sign a damage waiver of responsibility and provide your mobile number.

No, the property is 100% non-smoking.

Yes, we have a state-of-the-art fitness center!

We do not have an onsite pool.

No, but we have full print, scan, copy & concierge services through Glow Central.

Cribs are available in all rooms types and are complimentary. We do not offer rollaway beds (however, we do offer guest rooms with 2 King beds).

We have a local coffee roaster in-house offering light breakfast options and a rooftop bar & lounge serving tapas considered as one of the best hotel bars in san francisco.

Yes, through partnership with a To Be Determined partner.

Contact the hotel directly at: 415-266-9999 or email: [email protected]

No, not if you utilize our Canary digital arrival experience - otherwise yes.

Advance Purchase reservations are pre-paid and nonrefundable. All other reservations must be cancelled 3 days prior to arrival, by 3pm Pacific Time, to avoid a 1-night room and tax penalty. In addition, in accordance with California law, if you book at least 3 days in advance of arrival, you have a 24-hour grace period after completing your reservation to cancel without penalty.

You must be 21 years old to check in to a room.

You may contact us with inquiries regarding your reservation. However, we may not be able to adjust reservations made through other parties. For this reason, we recommend all reservations be made by booking directly on our website.

Yes, we offer guests the opportunity to have their guest room key on their mobile device

Yes, we do offer guests the opportunity to not only check in through our technology, but also to get their guest room key on their mobile device

We authorize charges for your entire stay, including room rate and tax, plus $150 per night (up to $450) for incidentals.

Within 3-5 business days based on the specific credit card and/or bank policy.

A credit card must be presented.

Yes, a deposit for incidentals is required upon check-in. A credit card hold is required.