Accessibility

LUMA HOTEL ACCESSIBILITY STATEMENT

LUMA Hotel San Francisco is committed to providing a website that can be accessed by all, including users with disabilities.

LUMA Hotel Website
LUMA Hotel San Francisco strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

• We have built our website using standard-compliant HTML and CSS
• We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant and are usable by customers who use assistive technology/screen readers.
• We have provided consistent navigation across the website
• We have ensured that images have alternative texts and descriptive links.

ADA accessible features of our hotel:

• Accessible pathway to hotel entrance
• Accessible entrance
• Accessible registration desk
• Accessible concierge
• Accessible route to elevators
• Accessible restrooms
• Accessible restaurant

ADA Accessible Rooms:

We offer rooms with accessibility features, which may be booked by clicking here or contacting our reservations team at 415.266.9999.

ADA Available room types: 

• Deluxe King ADA - Roll-in Shower
• Deluxe King ADA – Roll in Shower & Visual/Hearing impaired device 
• Premier King ADA – ADA bathtub
• Premier Two Queens ADA – ADA bathtub & Visual/Hearing Impaired device

ADA rooms have the following features: 

• ADA grab bars around toilet and in bathtub/Shower
• Handheld shower
• Built in Seat in roll in showers
• Door bell, peep hole, all switches at ADA height
• Larger entry per ADA requirements
• All armoire or closet has a lowered shelf and bar to hang items
• Minibar and safe are located at an ADA height

Additional hearing and visually impaired rooms with NFPA 72 fire approved devices may be reserved by contacting our reservations team at 415.266.9999.

• Deluxe King, Deluxe Two Queen, Premier King, Premier Two Queen, Premier Two King, Premier Corner King Suite, and Premier Corner King Suite with Balcony Room types

We offer portable NFPA 72 approved kits that are for the hearing impaired and blind. These are available at check in and have the following devices:

• Adjustable Telephone Amplifier
• Visual Telephone Ring Signaler
• Communication Access Device (TDD)
• Alarm Clock with Bed Shaker
• Visual Door Knock Signaler

LUMA Hotel Website

LUMA Hotel San Francisco strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

• We have built our website using standard-compliant HTML and CSS
• We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant and are usable by customers who use assistive technology/screen readers.
• We have provided consistent navigation across the website
• We have ensured that images have alternative texts and descriptive links.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us on [email protected]. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.