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Frequently Asked Questions

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General

Please ensure that you have read and understand the rate and cancellations policies for your itinerary, and you agree to the hotels deposit and cancellation policy. You must provide a valid photo ID and credit card at check in. All guests staying in the room must be registered with the front desk. Our hotel is a 100% non-smoking hotel.

120 W 41st Street, New York, New York 10036 Between 6th Ave and Broadway.

NO! We are proud to include high speed wi-fi, fitness options, daily sangria and much more in the cost of your room. Unlike many other New York City hotels, we do not currently nor have we ever charged a facility fee.

Our Check-in time is 3:00 pm (EST) and Check out Time is 12:00 noon (EST)

Transportation

We do not offer free shuttle service from the airport.

Yes, we offer valet parking and also self parking rates at a nearby garage.

Due to COVID-19, we are not currently offering valet parking at our hotel.

From LaGuardia Airport:

  • Head northwest 69 ft
  • Continue straight onto LaGuardia Access Rd 0.5 mi
  • Slight left onto the Grand Central Pkwy W ramp to Triboro Bridge 0.1 mi
  • Merge onto Grand Central Pkwy 0.8 mi
  • Take exit 4 for Interstate 278 W/Brooklyn-Queens Expressway W toward Staten Island 0.2 mi
  • Continue onto Brooklyn Queens Expy E 0.9 mi
  • Continue onto I-278 W/Brooklyn Queens Expy E 2.3 mi
  • Take exit 35 for I-495/L.I. Expy toward Midtown Tun/Eastern L.I./Greenpoint Ave 0.1 mi
  • Keep left to continue on Exit 35W, follow signs for Interstate 495 W/Midtown Tun/Manhattan and merge onto I-495 W 1.8 mi
  • Continue onto Queens Midtown Tunnel 1.2 mi
  • Continue onto I-495 W/Queens Midtown Tunnel 236 ft
  • Take the exit toward E 37th St 476 ft
  • Keep left, follow signs for Crosstown/37th St/3 Ave and merge onto E 37th St 289 ft
  • Merge onto E 37th St 0.6 mi
  • Turn right onto 6th Ave 0.2 mi
  • Turn left onto W 41st St
  • The hotel is on your left

From JFK Airport:

  • Head south on I-678 S 135 ft
  • Take exit B toward 130th Pl 197 ft
  • Keep right at the fork and merge onto 130th Pl 0.4 mi
  • Turn right onto Bergen Rd 0.2 mi
  • At Federal Cir, take the 5th exit onto the I-678 N ramp 0.4 mi
  • Merge onto I-678 N 4.0 mi
  • Take exit 10 on the left to merge onto Grand Central Pkwy toward La Guardia Airport/RFK Br 2.0 mi
  • Take exit 10E-10W for Long Island Expressway/Interstate 495 toward Eastern Long Island/Manhattan 0.1 mi
  • Keep left at the fork to continue on Exit 10W, follow signs for I-495 W/Manhattan/Midtown Tun 0.5 mi
  • Keep left at the fork to continue toward I-495 W 318 ft
  • Keep left, follow signs for I-495 W/Midtown Tun and merge onto I-495 W 6.1 mi
  • Continue onto Queens Midtown Tunnel 1.2 mi
  • Continue onto I-495 W/Queens Midtown Tunnel 236 ft
  • Take the exit toward E 37th St 476 ft
  • Keep left, follow signs for Crosstown/37th St/3 Ave and merge onto E 37th St 289 ft
  • Merge onto E 37th St 0.6 mi
  • Turn right onto 6th Ave 0.2 mi
  • Turn left onto W 41st St
  • The hotel will be on the left

Guest Services

Wi-Fi internet access is complimentary for guests.

Yes day of arrival or day of departure.

Yes. However, any large items must be discussed with staff prior to shipment due to a lack of storage space fees may apply.

Yes, we have ADA accessible rooms available.
Click Here to reserve an ADA Accessible Room.
Click Here to read our Accessibility Statement.

We do not offer rollaway beds. However, cribs will be provided upon request at no charge.

Our concierge team will be happy to assist you.

We do not have an onsite business center. However, our concierge will be happy to assist you with the necessary business arrangements.

We do not have an onsite pool.

We do not have an onsite spa, but our Glow Concierge is happy to help coordinate in-room services, provided via the professionals at Soothe 

We do not have an on-site fitness center, but you may inquire about our fitness and wellness program which includes passes to Blink Fitness.

No, LUMA Hotel Times Square is a smoke-free facility. Cleaning fee for smoking is $350

We do not allow pets, with exceptions for service animals.

Food & Beverage

Yes, we offer room service, prepared by our partners at Butler and delivered by Alina. Room service is available from 7am to 11 pm daily.

Groups & Meetings

Please submit a Group Request form and our staff will contact you for further assistance.

Please send an email to our Sales Department for inquiries about group rates.

Reservations

Enter your reservation information here.

You may contact us with inquiries regarding your reservation. However, we may not be able to adjust reservations made through other parties. For this reason, we recommend all reservations be made by booking directly on our website.

You must be 18 years old to check in to a room.

Cancellation policy varies based on rate plan/package. Please refer to the cancellation/deposit policy of the rate/package you are looking to book.

Yes, ID is required at check-in.

No, we do not offer connecting rooms.

Yes, you will be charged 100% if your reservation has not been amended prior to check in.

Accounting

Please call the hotel and ask for the Accounting Department.

We accept all major credit cards, cash, wire transfer or company checks (must clear prior to the guest check-in). A credit or debit card is also required at check-in.

Yes, a deposit for incidentals is required upon check-in. A credit card hold is required.

A credit card must be presented.

Within 3-5 business days based on the specific credit card and/or bank policy.

Entire room stay and tax plus $75 per day for incidentals

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