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Frequently Asked Questions

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General

Please ensure that you have read and understand the rate and cancellations policies for your itinerary, and you agree to the hotels deposit and cancellation policy. You must provide a valid photo ID and credit card at check in. All guests staying in the room must be registered with the front desk. Our hotel is a 100% non-smoking hotel.

100 Channel Street, San Francisco, CA 94158

Nope! We are proud to include high speed wi-fi, state of the art fitness options, business facilities and much more in the cost of your room. 

Our Check-in time is 3:00 pm (PST) and Check out Time is 12:00 noon (PST)

Transportation

We do not offer free shuttle service from the airport.

Yes, we offer valet parking and also have EV & Tesla chargers on premises. Standard valet rate is $75/day, oversized vehicles are subject to an additional fee of $15/day. 

From San Francisco International Airport:

  • From US-101 N, follow signs to San Francisco.
  • Take exit 430A to merge onto 1-280 N for 3.8 miles.
  • Follow exit sign for King St.
  • Continue onto King St. and turn right onto 3rd St.
  • Turn right onto Channel St. Destination will be on the right.

From Oakland International Airport (OAK):

  • (THIS ROUTE HAS TOLLS, $6 per vehicle) From I-880 N: follow signs to San Francisco and merge onto I-80W
  • Continue on I-80 for 16.5 miles, crossing the San Francisco / Oakland Bay Bridge and take exit 2B for Harrison St. toward Embarcadero.
  • Turn right onto Harrison St.
  • Turn right onto Main St.
  • Turn left onto Bryant St.
  • Turn right onto The Embarcadero. Continue onto King St, turn left onto 3rd St.
  • Turn right onto Channel St. Destination will be on the right.

From the North Bay:

  • (This route has tolls. $8.60 per vehicle) Follow US-101 S towards San Francisco for 6.6 miles across the Golden Gate Bridge. Take the exit for Broadway/Embarcadero.
  • Turn left onto Broadway and continue for 1 mile.
  • Turn right onto the Embarcadero.
  • Turn right onto King St.
  • Turn left onto 3rd St.
  • Turn left on Channel St. Destination will be on the right.

From the South Bay:

  • Follow US-101 N towards San Francisco for 34 miles.
  • Take exit 430A to merge onto I-280 N for 2.7 miles
  • Take exit56 toward Mariposa St.
  • Turn right onto Mariposa St.
  • Turn left onto 3rd St.
  • Turn left onto Channel St. Destination will be on the right.

From the East Bay:

  • (This route has tolls. $6 per vehicle.) From I-580 W, continue for 1.6 miles and take exit 19A to merge toward San Francisco, keeping right to merge onto I-80 W towards the San Francisco / Oakland Bay Bridge.
  • Take exit 2B for Harrison St toward Embarcadero. 
  • Turn right onto Harrison St. 
  • Turn right onto Main St.
  • Turn left onto Bryant St. 
  • Turn right onto The Embarcadero.
  • Continue onto King St.
  • Turn left onto 3rd.
  • Turn right onto Channel St. Destination will be on the right.

From City Center/Union Square:

  • From Post St, turn right onto Stockton St. Continue down Stockton St and cross Market St onto 4th St for half a mile.
  • Turn left onto King St.
  • Turn right onto 3rd St.
  • Turn right onto Channel St. Destination will be on the right.

3rd and Channel Street.

Guest Services

Wi-Fi internet access is complimentary for guests.

Rollaway beds are only allowed in suites and they are complimentary (We DO offer guest rooms with 2-King sized beds.) Cribs are available in all rooms types and are complimentary.

No, but we have full print, scan, copy & concierge services through Glow Central.

We do not have an onsite pool.

Yes, we have a state-of-the-art fitness center! 

No, the property is 100% non-smoking.

We currently only accept service animals and there is no fee, but you will need to sign a damage waiver of responsibility and provide your mobile number.

Yes, we have multiple Accessible and Hearing Accessible Rooms available. To Do

Contact hotel directly at: 415-266-9999 or email: [email protected]

Food & Beverage

Yes, through partnership with a To Be Determined partner.

We have a local coffee roaster in-house offering light breakfast options and a rooftop bar & lounge serving tapas.

Groups & Meetings

Contact the hotel directly at: 415-266-9999 or email: [email protected]

Reservations

You may contact us with inquiries regarding your reservation. However, we may not be able to adjust reservations made through other parties. For this reason, we recommend all reservations be made by booking directly on our website.

You must be 18 years old to check in to a room.

Reservations must be cancelled 24 hours prior to arrival to avoid a 1 night room and tax penalty.

No, not if you utilize our Canary digital arrival experience - otherwise yes.

COVID-19

Yes, we do offer guests the opportunity to not only check in through our technology, but also to get their guest room key on their mobile device

Yes, we offer guests the opportunity to have their guest room key on their mobile device

At this time, we are requesting guests wear masks in public spaces in support of SF mandates

Yes, your room will be thoroughly cleaned and sanitized using the most current equipment and technology

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